Returns & Refunds
Returns and Refunds
1. If you return goods for any reason, please keep the appropriate proof of dispatch as well as purchase. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit.
2. We will not issue a return or exchange unless the product/s are in a saleable condition upon return. All returned products must be: a) unused, unopened, in original condition with its original packaging; b) undamaged, and c) received by us within 14 days of original delivery to you. In the event of a return by you, we will exchange or refund. However, you will pay the delivery costs of the return to Burns+Myers Retail and Marketing (hereinafter “B+M”) and any re-delivery to you. We will not refund initial delivery or credit card costs.
3. You may not return an item because you have changed your mind.
Replacement
We will process a replacement by the following:
- If you received a damaged product or the wrong product, we will replace the product of the same specifications.
Exchange Policy
- If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.
Goods Damaged or Fault on Delivery
- You may return damaged or faulty goods. If later deemed by us to be faulty, normal warranty conditions for that product apply. It is your responsibility to follow warranty/instruction information. You are responsible for all costs incurred in relation to any return. In the event that you receive a defective or damaged product, we will despatch your replacement item (subject to availability).
- Once we receive the item returned by you, or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery, via the original method of payment.
- Please note that all products that are found to be defective will incur the delivery costs of returning the item to B+M. Please allow up to 14 days for refunds to be processed upon our receipt of goods.